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The Ensora Booking Policy

(Updated Dec 7, 2025)

By proceeding with online reservation and paying the reservation fee, the Client confirms that they have read, understood, and agreed to all terms and conditions associated with this policy. The reservation fee serves as the Client’s acknowledgment and acceptance of these terms in lieu of a physical signature.

 

1. PACKAGE & PAYMENT

  • Remaining balance is due 30 days before the ceremony.

  • Payments may be made by e-transfer or online by credit card.

  • Reservation fees are non-refundable, for cancellations see Section 5.

  • For any additional charges, payment can be made on-site by credit card immediately after the event.

  • If the remaining balance is not paid by the stated due date, a late payment fee equal to 8% of the outstanding balance will apply. This fee reflects administrative and payment processing costs and is applied once per overdue balance.

  • For overdue balances, payment of the outstanding amount and applicable late payment fee must be settled by credit card using The Ensora’s on-site card reader. Alternative payment methods may not be accepted.

  • All outstanding balances and applicable fees must be fully settled before the ceremony begins. The Ensora reserves the right to delay access to the ceremony space and officiant-led services until payment is completed.

  • Failure to complete payment before the scheduled ceremony time does not constitute a cancellation by The Ensora and does not entitle the Client to a refund.

 

2. RENTAL TERMS & ACCESS

  • Access and usage time include check-in, ceremony, and departure; please conclude your use of the space at the end of your reserved time.

  • The Ensora is fully setup as a ready-to-use minimalist ceremony venue. No additional decorations, candles, balloons, or confetti are permitted.

  • Food and drinks from outside are not permitted within the ceremony space.

 

3. PETS POLICY

  • The Ensora is pet-friendly; all pets must be supervised and calm during the session.

  • A restoration fee may apply if extra cleaning or damage occurs.

 

4. PUNCTUALITY

  • Please arrive on time; if the ceremony start time is delayed but still within the reserved period, The Ensora will proceed as planned without penalty. Delays may reduce the usage time of the space.

  • Extended use of the venue beyond the reserved time will be charged $250 per 30 minutes, subject to availability.

 

5. RESCHEDULE & CANCELLATIONS

  • One free reschedule may be offered with 30 days’ notice, subject to availability.

  • Cancellations made 3 months or more in advance may transfer the reservation fee once to another person booking within 1 year of the cancellation date. Written notice is required with the name, date, and time of the new booking.

  • Cancellations made less than 3 months in advance are non-refundable.

 

6. HEALTH & SAFETY

  • The Ensora reserves the right to refuse or end service if unsafe or non-compliant behaviour occurs.

  • The Client is responsible for the conduct of all guests and pets during the rental period.

 

7. EMERGENCY OR FORCE MAJEURE

  • In case of accident, power outage, or other unforeseeable events preventing service, The Ensora will offer an alternate date or refund.

  • The Ensora holds no liability for consequential or punitive damages.

 

8A. PHOTOGRAPHY SERVICES

  • Photography services, if selected, are provided by an independent photographer. The Ensora only facilitates the booking and collects payment on the photographer’s behalf.

  • By choosing photography and paying the reservation fee, the Client agrees to all photography-related terms; this consent replaces the need for a physical signature.

  • All creative decisions, editing style, communication, deliverables, and service performance are the photographer’s responsibility. The Ensora is not liable for any concerns, dissatisfaction, or disputes related to the photography service.

  • Any issues regarding photos, delivery timelines, or edits must be addressed directly with the photographer.

  • If photography is included, the allocated photography time is part of the reserved booking period.

  • Lost coverage due to Client delays does not qualify for refunds or compensation.

  • Additional photography time beyond the reserved period is billed at $300 per 30 minutes, and is subject to photographer availability. Payment is required before extended time begins.

 

8B. OFFICIANT SERVICES

  • All ceremonies at The Ensora are performed by a licensed officiant authorized by the BC Vital Statistics Agency.

  • The officiant’s role includes conducting the legal or symbolic ceremony, preparing and signing all required documents, and submitting to BC Vital Statistics after the event.

  • The Client is responsible for obtaining a Marriage Licence before the ceremony and bringing it on the event day.

  • If the Client forgets to bring the Marriage Licence, the ceremony may still be conducted symbolically, but legal registration will require a separate signing appointment at an additional fee of $250.

  • The Ensora and its officiants are not liable for registration delays resulting from incomplete or incorrect information provided by the Client.

  • Clients may choose to have their own licensed officiant perform the ceremony at The Ensora. In such cases, package rates remain unchanged, as all Ensora packages include venue use, coordination, and preparation services regardless of who officiates.

  • Extended wait time for the officiant, if applicable, will be charged $95 per 30 minutes, subject to availability.
     

9. PHOTOGRAPHY & SOCIAL MEDIA CONSENT

  • The Client grants The Ensora permission to use photos, videos, and related content captured during the ceremony for portfolio, website, social media, and marketing purposes, unless the Client notifies The Ensora in writing before the event that they wish to opt out.

  • If the Client withdraws consent after the event, a content withdrawal fee may apply to cover labour and editing already completed by The Ensora’s team or contracted creators.

  • Occasionally, The Ensora may be featured in press or media articles. In such cases, select images from ceremonies may be shared to represent The Ensora’s work, and the Client will be notified if their imagery is included.

 

10. PRIVACY & PERSONAL INFORMATION

  • Personal information is collected solely for ceremony coordination and legal documentation.

  • The Ensora complies with applicable BC privacy laws regarding data handling.

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